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Exchanging the suitcase lock only requires a phillips screwdriver and requires that the suitcase is unlocked and can be opened. If the suitcase cannot be opened or if the zipper pull tabs need to be replaced, pliers or a never are additionally required.
The warranty terms of most luggage brands only cover material and production defects. Damages caused by third parties such as airlines or regular wear and tear are usually not covered by the product warranty.
In such cases you can however purchase the necessary spare part from suitcase.repair!
We also cooperate with many brands for the handling of warranty cases. Check the following page to find out for which brands we can help you with warranty claims.
Your parcel will contain all the spare parts you have ordered as well as a QR code which will lead you directly to our repair guides.
Please note: Your delivery does not include screws. As the screws used to connect the spare parts to the shell are typically still intact, the original screws from your suitcase can be re-used.
Should you require additional screws or repair equipment (e.g. screwdriver or pliers for zipper repairs) you can add them directly to your order.
Does this spare part fit my suitcase?
Every suitcase model has it's own spare parts and there are no universally fitting spare parts. While many spare parts may look identical the shape or the positioning of the screws may not match your suitcase.
Use the search bar below to confirm that this part matches your model and profit from our unique Suitcase.Repair Fitting Guarantee:
Note: The check will only work for the original part and not for alternative spare parts.
Which parts do I have to replace?
The lock and the zipper pullers are separate spare parts. If the zipper pullers are undamaged they do not have to be replaced. In case one of the zipper pullers broke with fragments remaining in the lock both the zipper pullers and the lock have to be replaced. An instruction on how to perform this repair can be found in our suitcase repair guide.
Follow the below link to find matching zipper pullers for your suitcase.
Zipper Pullers
How to perform the repair?
Repairing your suitcase is easy and only requires a few minutes and basic tools. In our repair guides you will find step by step instructions on how to replace the damaged components of your suitcase with the newly ordered spare parts.
Should you not have the tools to perform the repair with you can add the required tools to your order and they are delivered together with your spare parts.
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